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Returns and Exchanges

All pieces purchased from can be returned or exchanged within 28 days of purchase.

If you would like to return an item, please contact our team here with your order number and contact information to receive instructions on how to return.


Please note that engraved products, bespoke items, special orders (including items resized to request) and items that we do not currently carry in stock, cannot be exchanged or returned.


We cannot refund or exchange any items bought at a sample sale, end of line sale or as part of a promotion.


If you bought your Sarah Ho London jewellery from one of our stockists, please refer to their returns and exchanges policy.